Shipping and Returns
We package and ship your order as soon as reasonably possible after we receive credit card authorization and verification. All product is created, as ordered, from our facility in California. Orders are shipped on business days only. Business days are Monday through Friday, excluding US federal holidays. In most cases, orders ship within 5-7 business day of the day the order is placed. You will receive a shipping notification and tracking information as soon as your order has shipped.
We ship domestically with USPS and FedEx. First class mail may take two to seven days (or more) to arrive. Priority Mail packages should arrive at your door within two to three of shipping. Packages shipped FedEx Ground typically arrive in one to five days. Tracking information for your order, when available, will be automatically emailed to you.
Shipping charges are displayed in your shopping bag at the time of your order. This information also appears in your order confirmation email. All orders ship from our factory in California.
RETURN & EXCHANGE POLICY AND PROCESS (UPDATED 04/07/20)
Our Return Policy:
All of our products are custom made. We DO NOT accept returns and we DO NOT process refunds. We send replacements when products are damaged, or you receive the wrong items. If you are not satisfied, please contact us . If your order is defective or incorrect, you may exchange your custom merchandise within 14 days of delivery along with proof of purchase with order number.
***All determinations of signs of use, wear and tear, and damage will be made by Shop My Apparel in its sole discretion.
How to Make a Return or Exchange
To make a return or exchange, follow the process described below. You will let us know you want to make a return and go to your mail carrier of choice to mail the return. Please note that we will not be able to refund the original shipping and handling charges.
Return & Exchange Process
- Send us an email to firstname.lastname@example.org with the following information. Include in your message to us your order number, what you would like to exchange, and why. We'll email you back to let you know we received your email.
- Complete the short and sweet Exchange Form that we will email you if your order is eligible for an exchange.
- Pack up the item(s) to be exchanged with the Return Form.
- For returns as a result of damage or error on our end will result in Shop My Apparel covering necessary shipping costs. Other returns may not be eligible for return, at the discretion of Shop My Apparel. This will be made clear when you email us about the eligibility of your return. If you, the customer, are determined to be responsible for the shipping, take your return/exchange to the mail carrier of your choice and ship it back to us at the following address.
Shop My Apparel
ATTN: SHIPPING MANAGER
5395 Industrial Drive Unit B, Huntington Beach, California 92649
- As soon as we receive your item and confirm it is an item we can exchange, we’ll process your return. We’ll stay in touch.
The Shop My Apparel Team